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Refund & Return Policy
Clear guidance on returns, refunds and help with your order.
Our 30-day return policy
You may request a return within 30 days of your purchase. If more than 30 days have passed, we do not normally offer a full refund or exchange under this voluntary policy. This does not affect your rights under applicable consumer protection law.
Return eligibility
For a change-of-mind return, your uniform or other item must be unused, unwashed, unaltered and in the same condition in which you received it, with its original packaging and any attached tags.
A receipt, order confirmation or other proof of purchase is required. Please do not send your purchase back to the manufacturer.
Items that show use, have been altered, or are damaged or incomplete for reasons not caused by us may be ineligible for a full refund. We will explain any proposed deduction or rejection after inspection. These conditions do not limit rights relating to faulty or incorrectly supplied goods.
Wrong, damaged or defective items
Please inspect your order when it arrives. If an item is damaged, defective or different from what you ordered, contact us with your order number and a description of the issue. Clear photographs can help us assess the problem.
We will review the issue and explain the appropriate replacement, refund or other remedy. Contact us before paying return postage so we can confirm the return arrangements. Your applicable consumer rights remain unaffected.
Exchanges and sizing
Under this policy, direct exchanges are offered for defective or damaged items, subject to availability. Please check the size information before ordering.
If you ordered the wrong size, contact us to discuss an eligible return within the 30-day period and placing a new order for the required size.
Sale items
Change-of-mind refunds are available for regular-priced items only. Sale items are excluded from change-of-mind refunds. This exclusion does not apply where a remedy is required for a faulty, damaged or incorrectly supplied item under applicable law.
Bulk and personalised orders
For bulk, embroidered or other personalised orders, please check the written order terms before confirming your purchase. Any special return or cancellation conditions must be agreed and disclosed before payment.
Any agreed conditions remain subject to applicable consumer rights. Contact our team if you need clarification about your order.
How to return an item
Contact us first at ramzanpipfa@gmail.com or on WhatsApp at 0324 4364124. Include your order number, item details and reason for the return.
Our team will confirm the return instructions and receiving address. Pack the item securely and include your proof of purchase or order reference. Please wait for these instructions before sending your parcel.
Contact branch: Lala Gee Book Depot, Branch 1, B-3 Sue Wala Road, Chowk Mushtaq Colony, behind Pakistan Mint, Lahore.
Refunds
Once your return has been received and inspected, we will notify you by email about the approval or rejection of your refund.
Approved prepaid refunds will be issued to the original payment method where possible. For cash-on-delivery purchases or where the original method cannot accept a refund, we will contact you to arrange a suitable method. We will confirm the processing timeframe when your refund is approved; bank and payment-provider processing times may vary.
If your refund has not arrived within the timeframe provided, check with your bank or payment provider and then contact us with your order number.
Return shipping
For eligible change-of-mind returns, you are responsible for return delivery costs. Original delivery charges are not refundable for these returns. If we arrange return shipping on your behalf, we will confirm any deduction with you before the return is arranged. Return postage you have already paid will not be charged again.
Different arrangements may apply to faulty, damaged or incorrectly supplied items, subject to applicable law. Contact us first so we can confirm the process.
Delivery times for replacement items vary by location and availability. Use a trackable courier service and keep the receipt; proof of dispatch alone does not confirm that we have received the parcel.
Gifts
If you received an item as a gift, contact us with the order reference or proof of purchase. Approved refunds are normally returned to the original purchaser through the applicable refund method.
Need help?
For questions about returns, refunds or an existing order, contact Muhammad Ramzan using the details below. Please include your order number so we can assist you.
Questions? Contact Us
Contact Muhammad Ramzan for help with this policy or your personal data.